FAQs
Q: Can I ship the products to an address that is different from my billing address?
Q: How do I know that my order is confirmed?
Q: Do I have to have an account to place an order?
Q: Can I order a product that is "Out of Stock"?
Q: How safe is it to use my Debit/Credit card or make an online payment on Forest Essentials?
Q: Why was my order payment rejected?
Q: I cannot complete my registration, what do I need to do?
Q: I forgot my password, what can I do?
Q: How do I make changes to my order?
Q: What if an item is out of stock?
Q: What payment types do you offer?
Q: What is Cash on Delivery (COD)?
Q: How do I avail of the COD facility?
Q: Is COD available for delivery to all locations in India?
Q: Would I be charged for availing of the COD option?
Q: How can I use a Gift Voucher/Promotional code on my order?
Q: How does the delivery process work?
Q: What is the range of locations to which we ship our products?
Q: How are the items packaged at Forest Essentials?
Q: Does Forest Essentials have any physical stores?
Q: What is your Online Return Policy?
Q: How will I get a refund for my cancelled orders and how long will this process take?
Q: By when can I expect delivery of my order?
Q: What if I receive an incomplete, incorrect or damaged order?
ORDERING
Q: How do I place an order?
Step 1: Pick the product range of your choice.
Step 2: Click on SHOP NOW.
Step 3: Click on ADD TO BAG on the products you wish to purchase.
Step 4: Click on PROCEED TO CHECKOUT
Step 5: Fill out your personal details required for the delivery of your order.
Step 6: Choose a payment option most convenient to you.
Step 7: Confirm & place your order.
For any further questions, you can call our helpdesk at: 8010200666
service@forestessentialsindia.com(For shipment related queries)
care@forestessentialsindia.com(For product related & other queries )
or chat with us using the Live chat at the bottom of your screen.
Q: Can I ship the products to an address that is different from my billing address?
Yes, you can do this by filling in your address as the 'Billing address', and the address you wish to ship it to, as the 'Shipping address'.
Q: How do I know that my order is confirmed?
For all pre-paid orders, the confirmation status will be automatically updated in the ‘My Account’ section. If your chosen mode of payment is Cash On Delivery, you will get a call or an email from a Forest Essentials representative, on your registered contact details, asking you to confirm the order details. Once you have confirmed the same, the order will be processed immediately.
Q: Do I have to have an account to place an order?
No, you can place an order using guest checkout without having an account. However, we strongly reccomend making an account on our website to make your shopping experience swift and simple. This will also help you enjoy special benefits as well as share ratings and review our products as per your experience.
Q: Can I order a product that is "Out of Stock"?
Unfortunately, products listed as "Out of Stock" are not available for immediate sale. However, we can notify you as soon as the product is back in the stock. Simply click on the product, once you are on the product page, you will see an option that says 'Notify Me' and enter your registered email address. We will send you a notification email as soon as the product is back in stock. Remember, this can only be done if you have a Forest Essentials account and are signed in at the same time.
Q: How safe is it to use my Debit/Credit card or make an online payment on Forest Essentials?
All transactions at Forest Essentials Online are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with Forest Essentials Online is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendor, where all payments are processed in real-time, for your security and immediate peace of mind.
You can tell if your browser is in secure mode at “Checkout”, by looking for the padlock icon at the bottom corner or at the end of the address bar of your browser window.
Q: Why was my order payment rejected?
There are various reasons why this may have happened ranging from validity of card/net banking details, insufficient funds in the account to technical difficulties. If you were recently issued a new card, some of the information may have changed. In that case, please confirm your credit card details and try again. Also, check that your name and address match the name and address on your current credit card.
Q: I cannot complete my registration, what do I need to do?
Contact us, detailing the problem you have encountered. You can either email us on service@forestessentialsindia.com or call us on 8010200666 - Monday to Friday (9:30 AM to 5:30 PM) and our Customer Care Executives will be happy to assist you.
Q: I forgot my password, what can I do?
If you have forgotten your password, you can request your password to be sent to the email address you have previously registered with us by clicking the Forgot Password link. You will be taken to a page where you can enter your email address and a temporary password will be sent to you. We strongly recommend that you change this at your earliest convenience.
Q: How do I make changes to my order?
You can’t modify the order once it has been placed. We suggest you cancel the order and place a new order with your desired changes.
Q: What if an item is out of stock?
If an item is out of stock, simply click on the product, once you are on the product page, you will see an option that says 'Notify Me' and enter your registered email address. We will send you a notification email as soon as the product is back in stock. If you are interested in purchasing it immediately, please use the ‘Store Locator’ to find a store near you and call to confirm if they have your desired product available.
Q: What payment types do you offer?
For Domestic orders: You can pay for purchases using Cash on Delivery, Debit, Credit card, Net banking methods.
For International Orders: You can pay for purchases using credit card (applicable to all countries) or debit card (applicable to select countries) only.
CASH ON DELIVERY
Q: What is Cash on Delivery (COD)?
If you are uncomfortable making online payments, you can use our Cash on Delivery (COD) facility. This facility allows you to pay your invoice amount in cash at the time of actual delivery at your doorstep. You can only make COD payments in Indian Rupees.
Q: How do I avail of the COD facility?
COD facility is available on orders of INR. 3,000/- & above. You can use our pin code finder to check if the COD facility is available at your delivery address.
Q: Is COD available for delivery to all locations in India?
Due to the limitations of the couriers we use, COD is not yet available for all pin codes in India. During the checkout process, you can use our pin code finder to check if the COD facility is available for your delivery address.
Q: Would I be charged for availing of the COD option?
There's no specific charge to avail COD on any order. However, there is a flat shipping charge of INR. 65/- if your total order value is less than INR. 475/-.
Q: How can I use a Gift Voucher/Promotional code on my order?
When you have clicked on the 'Checkout' button, you will be directed to a section where you can enter your Gift Voucher/Promotional code. On entering the code, the valid amount/offer will automatically be applied to your order. You can then proceed to checkout and pay the remaining amount using your chosen form of payment.
SHIPPING AND DELIVERY POLICIES
Q: How does the delivery process work?
All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package's tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company's website.
Q: What is the range of locations to which we ship our products?
For Domestic Orders:
We ship across India, except for a few remote locations. All domestic orders of INR 475/- & above qualify for free domestic shipping. However, there is a flat shipping charge of INR. 65/- if your total order value is less INR. 475/-.
For International Orders:
We ship internationally, across many countries and offer free international shipping on orders of INR 15,999/- & above. For orders less than INR 15,999/-, there is a flat shipping charge of INR 2500. The shipping and handling charges are mentioned at the time of check out and the customers are informed of the same, before making the payment. The shipping charges do not include customs charges which vary according to the country the order is being placed from and cannot be pre-determined or communicated by the brand.
The brand will only be responsible for compliance with export and customs laws of the country where the products are being shipped from. The consignee must ensure compliance with import and customs laws of the country they are having the products shipped to.
The number of products ordered by the customer may exceed the total number permissible by their country for clearance upon arrival. In this regard, the customer must consider these limits placed by their country while ordering products from the brand.
The brand will fulfil all international orders from its end. However, the consignee will be responsible for the entry of the products to the country they have chosen to have the products shipped to and for compliance with all applicable laws pertaining to the same, including without limitation, payment of Customs Duty Charge / Import Duty / VAT / Other applicable government taxes on arrival in the destination country.
In the event and for any reason whatsoever, an order does not get cleared by customs in the destination country, the brand may, at its sole and absolute discretion, consider a refund of the customer’s order amount after deducting the shipping costs, return duty charges and any other charges incurred by the brand while processing the order and having the products shipped to the customer.
Please confirm that your order and the products therein are in compliance with and the delivery permissible under the laws of your country.
Q: How can I track my order?
We dispatch most orders within 24 hours (excluding Saturdays, Sundays and public holidays, local/ natural disturbances) International orders are dispatched within 36-48 orders subject to destination country guidelines.
You can track your order from the ‘My Account’ section on the website to get an update on your order status. Here, you will be assisted with a tracking number. The same will be visible in the ‘My Account’ section and will be emailed to you, along with the logistic partner details. In case of any issue with your order, we will notify you immediately.
Q: How are the items packaged at Forest Essentials?
Each of our products are first bubble wrapped and then placed in a sturdy carton, which is taped and prepared for shipping. Fragile items like spray or glass bottles are safeguarded with an additional layer of bubble wrap. We pride ourselves on the quality of our packaging and wish for you to be completely satisfied with your purchase.
Q: Does Forest Essentials have any physical stores?
To find your nearest Forest Essentials Store, you may click on: Store Locator
RETURNS, CANCELLATIONS & EXCHANGES
Q: What is your Online Return Policy?
If you are not satisfied with product ordered, or are disappointed with the product or service, we would like to know your feedback in order to be able to serve you better.
We strongly believe in the quality of our products and wish for you to be completely satisfied with your purchase. However, in the rare occasion where you may be unsatisfied with a purchase, please see our Returns and Refunds Policy for more information on online returns.
Q: How do I cancel my order?
If you wish to cancel your order, you can do so by sending us an email on service@forestessentialsindia.com. You can also call our Customer Care on 8010200666 (Timings: 9:30 am-5:30 pm IST), within 24 hours of placing the order.
Q: How will I get a refund for my cancelled orders and how long will this process take?
Please refer to our Returns and Refunds Policy to understand if your order qualifies for a return. For pre-paid orders that have not yet been shipped, your order will be cancelled within 24 hours of your request and reflect as per your bank guidelines, which is usually within 10 business days. For all orders that have been delivered, we do not entertain return requests unless the order qualifies, as per our Returns and Refunds Policy. For any such requirements, please call our Customer Care on 8010200666 (Timings: 9:30 am-5:30 pm IST) Monday to Friday or email us at service@forestessentialsindia.com.
SHIPPING & DELIVERY
Q: By when can I expect delivery of my order?
While we will endeavour to deliver your order at the earliest, we request you to bear with possible delays due to the restrictions in movement both within India and internationally. Delays are likely to be longer for areas that are sealed as we will only be able to attempt delivery once the locality is unsealed. We appreciate your understanding and are committed to delivering your order as soon as possible.
Q: What if I receive an incomplete, incorrect or damaged order?
While we try our best to fulfill your orders correctly, in the best manner possible, for any complaints you may have, with regards to your order, please contact our Customer Care within 7 business days of your order delivery, for prompt resolution. In the extremely rare occasion where you receive a product with tampered/open packaging, please inform our Customer Care within 2 business days of receipt, with supporting images if applicable, so we can best address your concern.
